Facebook is a website we all know and use. We love to message our friends or check out family photos. That said, many of us also use it to communicate with brands we love or hate. If you want to start building relationships with your customers through Facebook, read on.
Set some goals for your Facebook marketing campaign. You can launch your campaign on a trial basis if you are not sure how your audience will react to it. Once you get a better idea of how interested your customers are, you should set some reasonable goals for your campaign.
It is important that your posts are always professional. You can be a bit relaxed but make sure you are still professional. By staying professional, people are more likely to respect you, which makes it more likely that they will do business with you.
Your Facebook page needs to contain information that your audience is not able to get anywhere else. If they feel like they are reading old content, it will not give them the incentive to return. Make sure that you offer exclusive content that is only available for people that have subscribed to your page.
Know what your goals are. Why do you want to use Facebook marketing? What do you hope to accomplish with it. Before you get started, it is very important that you take the time to clearly define your goals. Decide on an effective strategy. Try to get it right the first time.
Check comments on your Facebook page regularly and respond promptly. Begin your answer by thanking them for contacting you; then, provide the information they require. Never hesitate to share links to the site if there is an article that is on point in answering their question.
Think of a good reason why people should become a fan of you or your company. When you can answer this “why”, you are prepared to deliver something to them that’ll get your fans to stick around and become engaged with the brand. Make it the center of your promotion.
Try posting to Facebook at different times during the day. If you have a habit of posting at the same time every day, you may not know if there are better times to get engagement. Every target audience is different, and what works for one time-wise might not work for another. Try posting at multiple times during the day to see when your audience is the most active.
Share pictures on Facebook. Keep in mind that your subscribers check Facebook to see updates shared by their friends. If your subscribers have a lot of friends on Facebook, your updates might not be easy to notice. Getting their attention will be a lot easier if you share pictures rather than text updates.
Do not try to use your personal Facebook page to attract fans. This is not a good idea because personal users have friend limits that business users don’t. You don’t want someone to try to join your page only to be told that you have reached your limit. They probably won’t come back to try another time.
Take advantage of any features Facebook allows you to create custom sub-pages through use of tabs. In addition to your main wall where posts and comments show up, make dedicated pages for any specific topics to your business. Perhaps have a page with contact information, and another with a list of products and services.
Encourage two-way communication with your customers. If a customer posts a great photo of your product or service, share it with everyone. Also take advantage of the Reply feature getting rolled out to respond directly to particular comments on an individual basis. Facebook allows for both group and individual communication simultaneously.
Maintain relationships with your clients through Facebook. Just like when you’re talking to people in person, you have to take your time to build up trust with people that you speak with online. One way to help your relationship grow stronger is by providing people with simple and unique content. Also, include many deals to reward your customers.
Make your Facebook page consistent with your other media. As with any kind of marketing, individual efforts rarely pay off. Try to integrate your marketing as much as you can. Try to make the look and feel, messaging, etc. consistent across all platforms that you use. For instance, your email newsletters, Twitter feed, website, and Facebook page should all be similar to each other. This can boost the success of your campaign.
Make sure your postings are varied, but always stay on topic. It’s important to stick to content related to your brand, but don’t become a one-trick pony! Find different types of content that will keep your fans engaged. You can post photos, ask them questions and much more.
Post pictures along with your text. It will make your post stand out in the newsfeed, and it gives it a little extra edge. Make sure, however, that you either use your own pictures or you use royalty-free images when posting. This is important because you do not want to essentially take someone else’s property without asking.
You must have a regular presence on your Facebook page if you wish for it to make a difference for your business. Facebook shares the most active businesses information before those that are not sharing information very often. To ensure that your messages are getting to those that care you must remain active.
Do not underestimate the power of exclusive content or products. Everyone wants what they think is hard to get. Therefore, take something of value (like an e-book) and give it out to people, but only if they like your page first or perform some other action. They will be excited, and you will get something that you want too.
When it comes to engaging your customers in conversation, nothing works as well as using Facebook. This form of marketing truly allows you to reach an audience you can’t find anywhere else. Once you’re using the tips you’ve read here, your campaign’s success should meet all of the goals you set and exceed them.
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